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I have my first booking coming up soon. What should I do?

Download the Owner's App

  • Make sure to download the Camplify owner's app from the Apple Store or Google Play. The pre-rental check form will appear 24 hours before the rental starts, and the post-rental form 24 hours before it ends. Both must be completed within 48 hours of the rental's start and end. See here for more details on downloading and using the owner's app. Note* Without completed check forms, Camplify won't support a damage claim.
  • If you have trouble completing any check forms, you must contact us to let us know.
  • It's important to add as many photos as you can to the pre-rental check form (interior, exterior, front, sides, back, skylight, roof, doors, and mirrors are key). The minimum is 6 and the maximum is 20. The more, the better.
  • Remember to take a photo of all drivers' licenses. Don't accept any other form of ID. Don't let the rental start without this!

Handover

  • Spend at least one hour on the handover.
  • Show how to use your motorhome or camper, demonstrate that it's your pride and joy so the renter understands and takes proper care of it. Assume the renter knows nothing (even if they say otherwise). They likely don't know how your specific model works. Always show how the awning works!
  • We recommend putting an information folder in the motorhome or camper and making a video or several short videos to send as a reminder after the handover, showing the key functions and features of your camping vehicle. Place informative stickers in key locations, for example, gas cap, switches, dashboard (showing motorhome height and width), etc. Renters may not remember much of what they were told when they reach their destination.
  • Share the Guide on what to do in case of an accident or damage provided in your listing activation confirmation email (or give details of your own provider if applicable). If you don't have it, please contact us and we'll resend it. Make sure the renter knows who to call in case of any damage / accident (owner first, their / our insurance or roadside assistance provider / us).

Damages

  • Any discussion between you and the renter about damage to the camping vehicle during the rental should be followed up with text messages / WhatsApp / emails. This will support a possible future claim.
  • If the camping vehicle is damaged, complete all details in the post-rental check form (must be submitted within 48 hours of return). We'll write to both parties and freeze the deposit. Camplify will decide whether to proceed with it as a deposit or insurance claim.
  • If it's a standard deposit claim, we'll ask you to obtain repair quotes.
  • If it's considered an insurance claim, you'll still need to get quotes that will be sent to the insurer for approval.
  • Print the Guide on what to do in case of an accident or damage provided in your listing activation confirmation email and also found in the startup course, in the renter check-in section of the Owner Resources in your Camplify account, and laminate it if possible and keep it in the van (contact us if you need us to resend it).
  • You can read more about how to prevent damage https://www.camplify.es/reducción-daños

Payments

  • Camplify pays owners once a week (every Thursday). Funds may take a few days to reach your account. Initial 50% payment on Thursday once the booking has started, final 50% payment on Thursday once it has ended.

Practical Points

Practical Points (continued)

  • Have your camping vehicle ready for handover (full fuel tank, clean water tanks filled, grey and black water tanks empty/clean, fridge cleaned, interior and exterior thoroughly cleaned).
  • Provide cleaning supplies (renters are more likely to keep things tidy). Note* While you can ask for the van to be returned "as delivered," it's unlikely to be possible. Expect a clean motorhome or camper with swept floors and everything in place.
  • Prepare a detailed inventory and have the renter sign it.

General Points

  • Always tell renters to contact us for any questions about cancellations, liability, etc. Incoming calls take priority over emails. For urgent matters, always call. If no one's available, leave a voicemail and we'll call back as soon as a team member is free.
  • If you haven't already, join the Facebook group to chat with other owners: https://www.facebook.com/groups/Camplifyownersspain/
  • Take time to review your listing and boost your chances of getting more booking requests: better photos, more detailed description, competitive pricing, and specific rental rules are key to securing good bookings.

Remember, your goal is to provide a great experience for renters while protecting your vehicle. Clear communication, thorough preparation, and attention to detail will help ensure successful rentals and happy customers. Don't hesitate to reach out to the Camplify team if you need any assistance or have questions about the rental process.